How can we help?
Tickets, annual passes, opening times and everything you need to plan your safari adventure.
Browse by topic
General Information
Read about general info.
Tickets & Passes
Information about e-Tickets, Free Return Tickets & Annual Passes.
Discounts & Vouchers
Discounts, offers and Tesco Clubcard Vouchers.
Times & Events
Opening times, events and daily talks & shows.
Accessibility
Read about accessible facilities and tickets.
About Us
More information about careers and how to get in touch.
Popular questions
Free Return Visits Information
How do I receive my Free Return?
I'm visiting in a different vehicle to the registration number I entered when booking tickets online, can you change my reg number please?
I haven’t received my confirmation email for my e-Tickets, what do I do?
Can I change the date of my e-Ticket?
My Blue Light Card code isn't working, what should I do?
Opening times for the next few weeks
How do I apply for an essential companion ticket?
I have been awarded the +1/+2/+3 symbol by Nimbus, what am I entitled to?
I have been awarded the standing/queuing symbol by Nimbus, what am I entitled to?
How do I book an Essential Companion ticket?
Still need help?
Can't find the answer? Send us a message and our team will get back to you as soon as they can.